Feeds:
Posts
Comments

Archive for October, 2008

RIP: ROI

Posted in Knowledge Management, Learning, Web 2.0, tagged , , , , , , on October 28 2008 | 3 Comments »

There have been numerous discussions about how to evaluate social software implementations, and the shortcomings of ROI and reductionist models for illustrating ’success’ in terms of bottom-line profitability (e.g. Why Bother with Social Software, Musing About the Value of Social Software, Calculating the ROI of Blogging).
Because traditional financial accounting measures like ROI give misleading signals [...]

Read Full Post »

IT that learns

Posted in Knowledge Management, Learning, Web 2.0, tagged , , , , , , , on October 23 2008 | 2 Comments »

Yesterday, I mentioned how Cleary Gottlieb had borrowed knowledge engineering techniques from the military, to capture the expertise of senior staff, embed it in a computer system and pass it on to junior lawyers online, in the form intelligent online textbooks and knowledge maps. But I was left wondering about the system’s interactivity, intelligence, and [...]

Read Full Post »

Innovative Lawyers

Posted in Knowledge Management, Learning, Web 2.0, tagged , , , on October 22 2008 | Leave a Comment »

The Financial Times collates and commends a variety law firm ‘innovations’ in its latest annual report on “Innovative Lawyers”.  But ‘innovation’ is now being used so loosely and frequently that it seems any old initiative is tagged as ‘innovative’.  So what is ‘innovation’ and how do firms generate it?
Peter Drucker succinctly described ‘innovation’ as “change [...]

Read Full Post »

AM Law Tech 2008: IT in the balance

Posted in Collaboration, Knowledge Management, Web 2.0, Wikis, tagged , , , on October 10 2008 | 1 Comment »

The 13th annual technology survey of AM Law 200 firms makes for a disappointing read from a social software/organisational change perspective.  The report suggests that firms are grappling with issues like “what emerging technologies are worth investing in – and which aren’t ready for prime time”.  However, in respect of ‘collaborative’ technologies respondees were asked [...]

Read Full Post »

Alternative to email

Posted in Communication, Web 2.0, tagged , , , , on October 8 2008 | Leave a Comment »

If I created a tag cloud of the presentations and ensuing discussions from last week’s Unicom Web 2.0 conference, the ‘email‘ and ‘twitter‘ tags would dwarf all others.  Not surprising really, since email is for most businesses a pivotal communication channel, which is systemically (over) used across all organisational levels.  Twitter, on the other hand, [...]

Read Full Post »

Rewiring relationships – Collaborative Councils and Cyber Citizens

Posted in Engagement, Web 2.0, tagged , , , , , on October 2 2008 | Leave a Comment »

This is what Dominic Campbell, MD of FutureGov, shared with us today at Unicom Web 2.0 about the Future Shape of the (Barnet) Council.  Incredibly interesting for both private and public sector organisations alike!
There is a steady shift from systems thinking to life-world thinking. Systems thinking has resulted in value/performance indicator reports or satisfaction surveys, [...]

Read Full Post »